Support FAQ
Service Center
CPS Hong Kong, Kwun Tong
Should you be located in Hong Kong you can contact our headquarters found on our contact page. If you purchased a CPS walkie through one of our distribution partners please get in touch with them for prompt service. If you have any problems with your local distributor please let us know and we will see what can be done.
F.A.Q.
No. Our line of business and recreational walkies are license-free for general public use, approved by the OFCA (Office of the Hong Kong Government Communications Authority). Our walkies are also approved by various international bodies as well. Ask us for your specific region.
License free requirements (for OFCA):
- The output power should not be higher than 0.5W
- Frequency must be 409MHz
- Support for no more than 20 channels
- Antenna is not removable
You can check if your walkie is certified for public use by checking if there is a certification issued by OFCA on the model.
Yes. All organizations or individuals must apply to the OFCA for a license. THe Application fee is $220 HKD per unit per year, renewed annually.
The application process takes about 3 to 4 weeks and you must provide a valid reason for needing a license. Customers outside of Hong Kong need to check with your local authorities for the application process.
Professional Radio Specs (OFCA)
- Output of 1 Watt or less
- Frequency range between 400 – 470 mHZ
- Not more than 512 Channel support
- Antenna may be removable
CPS Supports the following radio formats:
- UHF (both analog and digital)
- VHF (both analog and digital)
Our 2 way radio range is calculated based on straight line, barrier-free distances. Note that your experience may be reduced if your radios have to penetrate walls, floors, glass and metal.
Non-Professional Walkies
CP225 Up to 5 Kilometers
CP226 Up to 5 Kilometers
CP228 Up to 8 Kilometers
CP229 Up to 10 Kilometers
Reminder: The above data is a visual point-to-point, barrier-free environment test, the specific effect is subject to the use of the local environment.
Professional Walkies
CP300
CP395
CP396
Batteries
10 – 12 hours of normal use, but this may vary depending on the amount of usage and environmental conditions.
Our batteries charge in 2-4 hours. If you charge with our 4 walkie charging stand it will take about 2 hours.
Battery life is about 2 years of daily use.
Service
Yes CPS offers warranties for all our walkie-talkies. The duration of the warranty depends on the type:
All Business and Recreational walkie purchases come with a 1 year warranty from the date of purchase.
Professional models come with a 2 year warranty, free inspection and free parts & maintenance.
Our warranty covers all manufacturing defects. Normal wear and tear and deliberate or unintentional damage are not covered.
Yes, for customers in Hong Kong our service center can help repair out-of-warranty walkies. Depending on the problem most Business and Recreational walkies can be fixed. We charge a $50 HKD per unit inspection fee plus parts.
For professional models we charge a $110 HKD per unit inspection fee plus parts.
If you purchased your CPS model outside of the Hong Kong SAR, please talk to the distributor you purchased the walkie from for support or email us.
